Loyalty Club

• The Loyalty Club is administered and operated exclusively for online bookings made via the Profitroom Booking Engine.
•  We monitor the total amount spent by guests on accommodation during all of their stays at the hotel.
• The value of these stays is accumulated, and once specified financial thresholds are exceeded, guests automatically receive various rewards—either a discount on their next stay or one of the auxiliary services provided by the hotel.
• The accumulated amount includes only sums spent on accommodation; spend made in bars or restaurants or on any other auxiliary services is not included.
• Discounts or services may be redeemed with the next booking provided that the same e-mail address used during registration is used.
• The discount shall be applied once guests log into their profile through the WHB booking portal, where the preferential rate will be visible in the form of a crossed-out standard price and a highlighted loyalty price corresponding to the tier assigned.
• Information regarding guests’ loyalty tier is accessible on the WHB booking portal under the login details provided during registration.
• Loyalty tiers expire 6 months after the last confirmed booking. After the expiry of the tier from the last booking, Club Members shall be downgraded to a lower tier.
• If Club Members remain inactive for 3 years, which means no stays have been completed through their account via the WHB online booking portal, they shall automatically be removed from the Loyalty Club database maintained in the Profitroom Suite application.

Reward system